MarkHolmesGroup  Consultant Board, Inc.  P.O. Box 3175  Springfield, MO 65808-3175 USA International: 417.883.7434  Toll-free USA:  800.841.8540 © 2016 Consultant Board, Inc. All rights reserved. Designed by Pro Blog Hub - Professional Blog and Website Creative Specialists
Mark Holmes sales and leadership speaking event

Better Service

Excellent service is envisioned at

the top, equipped in the middle

and executed throughout the

company.

Achieving excellent levels of service consistently is impossible without fully committed leaders and well-trained caring employees. Mark helps companies build brand equity and increase sales by creating the culture and the training-mentoring process that gives everyone the skills and knowledge to deliver excellent service consistently.
Helping your Business Develop EXCELLENT SERVICE
M H M ARK S HOLME
Mark provides customized licensed materials, seminars and keynotes to help clients incorporate his recommendations, ACES and WISE. Sampling of Mark’s presentations and keynotes: How To Give Remarkable Service To Every Customer Every Time What Customers Wish You Knew About Giving Great Service Teamwork In Customer Service Training Mentors and Trainers Secrets To Selling and Giving Excellent Service Simultaneously

TESTIMONIALS ...

“Excellent presentation on Wooing Customers Back. It was very inspiring and motivating. We were impressed with your discussing everyday issues that employees’ face while adding a twist of humor.” ~ Deloitte “You were amazing! Everyone in attendance said it was one of best seminars ever. Your energy was contagious… you have a special gift to not only teach but also to entertain.” ~ Big Cedar Lodge “Thank you for your outstanding contribution to the program. I have never seen such wonderful and positive evaluation forms. You made me look good.” ~ Missouri Bankers Assoc. “Mark your exuberance and motivation provided for an exciting end to our annual Dealer Meeting… a powerful and timely message that got everyone involved.” ~ Tracker Marine Dealer Convention “The franchisees at our event were energized by your words. Unlike many speakers we have encountered, you left our franchisees with some tools that they could take back and immediately use in their business. You exceeded our expectations.” ~ ServiceMASTER Clean “So many positive things are being said about your program. It is generating energy in our company to look at new ways of maintaining our customer base and working to exceed our company standards for customer service.” ~ Bass Pro Shops “After 15 years we still use your service-based selling system, WISE. It has been great! It definitely stands the test of time!” ~ Silver Dollar City
Mark Holmes sales and leadership training 3
Mark’s company has conducted over 10,000 customer service mystery shops and surveys for clients. Mark works with clients to incorporate these insights and increase customer service, repeat business and customer referrals.
Mark’s step-by-step ACES Service and his WISE Service-Selling processes have been used by some of America’s most successful brands. His top-selling book, WOOING CUSTOMERS BACK: How to Give Great Service and Increase Your Own Success  is in its third edition.
Mark Holmes book "Wooing Customers Back"
MarkHolmesGroup  Consultant Board, Inc. P.O. Box 3175  Springfield, MO 65808-3175 USA International: 417.883.7434  Toll-free USA:  800.841.8540 © 2016 Consultant Board, Inc. All rights reserved. Designed by Pro Blog Hub - Professional Blog and Website Creative Specialists
Mark Holmes sales and leadership speaking event

Better Service

Excellent service is envisioned at the

top, equipped in the middle and

executed throughout the company.

Achieving excellent levels of service consistently is impossible without fully committed leaders and well-trained caring employees. Mark helps companies build brand equity and increase sales by creating the culture and the training-mentoring process that gives everyone the skills and knowledge to deliver excellent service consistently.
Helping your Business Develop EXCELLENT SERVICE
M H M ARK S HOLME
Mark provides customized licensed materials, seminars and keynotes to help clients incorporate his recommendations, ACES and WISE. Sampling of Mark’s presentations and keynotes: How To Give Remarkable Service To Every Customer Every Time What Customers Wish You Knew About Giving Great Service Teamwork In Customer Service Training Mentors and Trainers Secrets To Selling and Giving Excellent Service Simultaneously

TESTIMONIALS ...

“Excellent presentation on Wooing Customers Back. It was very inspiring and motivating. We were impressed with your discussing everyday issues that employees’ face while adding a twist of humor.” ~ Deloitte “You were amazing! Everyone in attendance said it was one of best seminars ever. Your energy was contagious… you have a special gift to not only teach but also to entertain.” ~ Big Cedar Lodge “Thank you for your outstanding contribution to the program. I have never seen such wonderful and positive evaluation forms. You made me look good.” ~ Missouri Bankers Assoc. “Mark your exuberance and motivation provided for an exciting end to our annual Dealer Meeting… a powerful and timely message that got everyone involved.” ~ Tracker Marine Dealer Convention “The franchisees at our event were energized by your words. Unlike many speakers we have encountered, you left our franchisees with some tools that they could take back and immediately use in their business. You exceeded our expectations.” ~ ServiceMASTER Clean “So many positive things are being said about your program. It is generating energy in our company to look at new ways of maintaining our customer base and working to exceed our company standards for customer service.” ~ Bass Pro Shops “After 15 years we still use your service-based selling system, WISE. It has been great! It definitely stands the test of time!” ~ Silver Dollar City
Mark Holmes sales and leadership training 3
Mark’s company has conducted over 10,000 customer service mystery shops and surveys for clients. Mark works with clients to incorporate these insights and increase customer service, repeat business and customer referrals.
Mark’s step-by-step ACES Service  and his WISE Service-Selling  processes have been used by some of America’s most successful brands. His top-selling book, WOOING CUSTOMERS BACK: How to Give Great Service and Increase Your Own Success is in its third edition.
Mark Holmes book "Wooing Customers Back"