The Game in A Nutshell...
Conflict is inevitable, but it doesn’t have to separate people, harm productivity or create unhealthy tension in the working climate.
It can be puzzling to know how to manage conflict successfully, and it’s not wise to avoid it or hope that it will go away on its own. In fact, the only thing worse than resolving conflict ineffectively, is to not resolve it at all.
SUCCESSFUL CONFLICT MANAGEMENT
Managing conflict is a critical skill for leaders and managers today. The Encounter reinforces how to resolve sources of workplace conflict and lead touchy conversations successfully.
The Encounter learning experience gets participants discussing difficult scenarios (issues) that require conflict resolution. People organize into teams and draw issues cards, after discussion they select the principles cards they believe will be most helpful in resolving the situation. Teams must also contend with risk factors, mishandling and other challenges, which potentially add stress to the situation–much like the real world. Handling issues successfully results in teams advancing around the game board. Friendly competition and fun occurs as teams try to resolve Issues successfully and advance further and faster in the game.