CUSTOMER LOYALTY GOLD MINE
The Game in A Nutshell...
Participants work together to deliver positive customer experiences when resolving customer complaints, handling customer inquiries for a possible purchase, and other issues. During the game, participants gain fresh insights for earning the customer’s trust and loyalty by meeting customer expectations and providing effective solutions. Teams attempt to earn Positive Impression points based on successful use of customer resolution skills such as listening, empathy, apology, communications, teamwork and gratitude.
Teams enjoy friendly competition as they attempt to retain and create the most loyal customers by the end of game play. It’s an engaging, fun and high-learning atmosphere producing a gold mine of profitable learning take aways!
WINNING AND KEEPING LOYAL CUSTOMERS
Gain important reminders and essential understanding of how to deliver exceptional service and great customer experiences consistently. Learn ways to better communicate and work within and between departments for positive outcomes when customers are dissatisfied, frustrated or upset with your company. Create greater customer loyalty and profits for your organization by developing knowledgeable, capable staff.
High; can be tailored to fit specific emphasis or scenarios in customer experience for virtually any industry, from manufacturing to professional services to retail, or more.
Can a company trainer facilitate the game? Yes, contact us for more information.
Leaders, managers, supervisors and customer-facing or internal support employees.
Enhance understanding of how to resolve customer issues successfully. Learn how to avoid common service mistakes that sour the customer’s experience and ruin loyalty. Create positive customer experiences by working together effectively
Number Of Learners:
4 to 24 participants in a workshop format. 50 to 100+ in a convention setting.
1 to 1.5 hours, plus content for client’s specific customer experience issues.