CUSTOMER LOYALTY GOLD MINE
The Game in A Nutshell...
Participants work together to deliver positive customer experiences when resolving customer complaints, handling customer inquiries for a possible purchase, and other issues. During the game, participants gain fresh insights for earning the customer’s trust and loyalty by meeting customer expectations and providing effective solutions. Teams attempt to earn Positive Impression points based on successful use of customer resolution skills such as listening, empathy, apology, communications, teamwork and gratitude.
Teams enjoy friendly competition as they attempt to retain and create the most loyal customers by the end of game play. It’s an engaging, fun and high-learning atmosphere producing a gold mine of profitable learning take aways!
WINNING AND KEEPING LOYAL CUSTOMERS